Your Neighborhood Urgent Petcare
Urgent Care

Privacy Policy

Interpretation and Definitions

Interpretation

Words with initial capital letters have meanings defined under the following conditions. The following definitions shall have the same meaning whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the voting interests.
  • Company (referred to as “the Company”, “We”, “Us” or “Our”) refers to InnovoVet Inc., legal owner of Dixie Animal Hospital, 1760 Dundas St E, Mississauga, ON L4X 1L8.
  • Cookies are small files placed on Your device by a website that store certain information about Your browsing.
  • Country refers to: Ontario, Canada.
  • Device means any device that can access the Service, such as a computer, cellphone, or tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes data on behalf of the Company (e.g., hosting, analytics, email delivery).
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., page visit duration).
  • Website refers to Dixie Animal Hospital, accessible fromhttps://dxah.ca/.
  • You means the individual accessing or using the Service, or the company or other legal entity on whose behalf such individual accesses or uses the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data
While using Our Service, We may ask You to provide certain personally identifiable information, including but not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Message content you submit through contact/booking forms

Usage Data

Usage Data is collected automatically when using the Service and may include Your IP address, browser type/version, the pages You visit, time and date of Your visit, time spent on pages, unique device identifiers, and other diagnostic data. When You access the Service via a mobile device, We may collect similar mobile identifiers and technical data.

Tracking Technologies and Cookies

We use Cookies and similar technologies (e.g., tags, pixels, web beacons) to operate and improve Our Service. You can instruct Your browser to refuse Cookies; if You do so, some features may not function.

We use both Session (deleted when You close the browser) and Persistent Cookies (remain until they expire or are deleted) for the purposes below:

  • Necessary / Essential Cookies (Session) – enable core site functionality and security.
  • Cookies Policy / Notice Acceptance (Persistent) – remember if You accepted Cookies.
  • Functionality Cookies (Persistent) – remember Your preferences (e.g., form details, language) to provide a more personalized experience.

For more on Cookies and Your choices, see the Cookies section of this Policy.

Use of Your Personal Data

We may use Personal Data to:

  • Provide and maintain the Service, including usage monitoring and troubleshooting.
  • Manage Your Account (if applicable).
  • Perform and administer a contract or appointment You have with Us.
  • Contact You regarding appointments, updates, and important notices.
  • Provide You (with consent or as permitted by CASL) with news, offers, and information about services similar to those You have requested.
  • Respond to and manage Your inquiries and requests.
  • Conduct analytics, improve the Service, and measure campaign effectiveness.
  • Comply with legal obligations and protect Our rights and users.

Sharing of Personal Data

We may share Your information in the following situations:

  • With Service Providers (e.g., hosting, analytics, email delivery) under contract and only for the services they provide to Us.
  • Business transfers – in the event of a merger or asset transaction, subject to applicable law.
  • With Affiliates – only where necessary and subject to this Policy.
  • With Your consent – for any other purpose disclosed to You.

We do not sell Personal Data.

Retention of Personal Data

We retain Personal Data only as long as necessary for the purposes described above, to comply with legal obligations, resolve disputes, and enforce agreements. Usage Data is generally retained for a shorter period unless needed for security, functionality improvement, or legal requirements.

Transfer of Personal Data

Your information may be processed in locations outside Your province or country. We take reasonable steps to ensure transfers comply with PIPEDA and that appropriate safeguards are in place.

Your Rights (PIPEDA)

Subject to limited exceptions, You have the right to:

  • Request access to the Personal Data We hold about You;
  • Request correction of inaccurate or incomplete Personal Data;
  • Withdraw consent to marketing communications at any time (see CASL note below);
  • Request deletion where permitted by law.

To exercise these rights, contact Us using the details in Contact Us.

Marketing Communications (CASL)

We send electronic marketing communications only with Your consent or as otherwise permitted by the Canadian Anti-Spam Legislation (CASL). You can unsubscribe at any time using the link in Our emails or by contacting Us.

Delete Your Personal Data

Where applicable, You may request deletion of Personal Data We hold about You. We may retain certain information where required by law or for legitimate business purposes (e.g., medical record retention obligations).

Disclosure of Personal Data

We may disclose Personal Data if required by law, pursuant to valid legal process, or to protect Our rights, users, or the public, and in connection with a business transaction as described above.

Security of Personal Data

We implement commercially reasonable safeguards to protect Personal Data. However, no method of transmission or storage is 100% secure, and We cannot guarantee absolute security.

Children’s Privacy

Our Service is not directed to children under 13, and We do not knowingly collect Personal Data from children under 13. If You believe a child has provided Personal Data, please contact Us so We can take appropriate action.

Links to Other Websites

Our Service may contain links to third-party websites. We are not responsible for their content or privacy practices. We encourage You to review the privacy policies of every site You visit.

Changes to this Privacy Policy

We may update this Policy from time to time. We will post the new Policy on this page and update the “Last updated” date above. Please review this Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise Your rights: